FAQs

PERSONAL SHOPPING—HOW DOES IT WORK?

Shop when and where it’s convenient for you! Personal Shopping is a convenient service offered at ChoiceMartHawaii.com. Simply log on, create an account, and start shopping the entire store online! Our Personal Shopper will hand select the items in your order and package them for either curbside pickup at the store; or delivery right to your door!

DELIVERY TO YOUR DOOR

Simplify shopping with Delivery to Your Door! Place your order online, and choose an available delivery time. Delivery is available to home or office locations, daily; on paved roads only.

Deliveries are made in our Refrigerated Van to keep your order fresh.

.Local Delivery

  • Includes areas within 20 miles of ChoiceMART- Kailua-Kona South of Airport, Keauhou, Holualoa, Kealakekua, Captain Cook, Honaunau.
  • Delivery Service Fee is $14.95. Minimum order is $85.
  • We deliver to your door.

Kukio/Hualalai Four Seasons Resorts

  • Delivery Service Fee is $75. Minimum order is $250.
  • Personal Shopper will deliver groceries into residence and place refrigerated items in refrigerator and frozen items in freezer. Dry goods will be arranged on counter.

North Kohala Resort Area (Waikoloa, Mauna Lani, Mauna Kea, Hapuna Prince)

  • Delivery Service Fee is $150. Minimum order is $250.
  • Personal Shopper will deliver groceries into residence and place refrigerated items in refrigerator and frozen items in freezer. Dry goods will be arranged on counter.

 

The Customer, or their authorized agent/property manager must be present at time of delivery.

For orders with wine, spirits or beer, Hawaii County Liquor regulations require that the person receiving the product be at least 21 years of age, and have current government ID.

Deliveries will be scheduled to maximize efficient delivery, in the fastest time possible. Your Personal Shopper will call you and give you a more accurate delivery window once orders have been processed.

CURBSIDE PICKUP & SERVICE FEE

Grocery shopping is easy with curbside pickup, available 10 am to 6 pm daily. Select an available pickup time, when you place your online order. Upon arrival at the store, look for the Reserved ChoiceMART To Go sign, and park. Call 323-3994; ask for the Personal Shopper. Let us know you are here, and we’ll deliver right to your car! No need to even take off your seatbelt!

Service Fee is $4.95, any size order.

WHAT PAYMENT TYPES ARE ACCEPTED?

All Major Credit Cards are accepted.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your payment card will be charged the final amount after the Personal Shopper has fulfilled your order.

CAN I BUY WINE, SPIRITS, & BEER ONLINE FOR PICKUP OR DELIVERY?

Yes.  Hawaii County Liquor regulations require that the person receiving the product be at least 21 years of age, and have current government ID.

WHAT IF I HAVE QUESTIONS OR NEED HELP PLACING MY ORDER?

Call or email our Personal Shopper at ChoiceMART. They are available daily, from 10 am – 5pm. Phone ChoiceMART at 323-3994 or email at: PersonalShopper@choicemart.net.

CAN I ADD AN ITEM TO MY ORDER AFTER IT HAS BEEN COMPLETED?

Orders cannot be modified once you have completed them. However, please feel free to call our Personal Shopper, at 323-3994. We will do our best to accommodate your request, but cannot guarantee all changes.

SPECIAL INSTRUCTIONS

To add special instructions to an item on your order, simply click the “Add Notes” link below the product. During the checkout process, you will also have the opportunity to add comments regarding a product, or a special request, in the comments section.

HOW DO I SEE MY ORDER HISTORY, SHOPPING LISTS, FAVORITES, AND RECIPES?

Log into your account and select the “My Account” link.

FRESHNESS & SATISFACTION GUARANTEE

Providing you with the freshest, highest quality food is our mission. Your groceries will be meticulously selected by our Personal Shoppers, and stored in the correct temperature zones for the items chosen; until your scheduled delivery time. If for any reason you are not fully satisfied with your order, please immediately call the Personal Shopper at 323-3994, or email to PersonalShopper@choicemart.net. We will do our utmost to satisfy your concerns.